Global Surface Treatment Equipment & System Solutions — Since 2002

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Service

After-Sales Service

A 24/7 global graded response network across the full equipment life cycle — from process validation to preventive maintenance.

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Service system

Support at Every Stage

Remote intelligent diagnosis solves 80%+ of common faults within 4 hours. When on-site work is needed, local engineers reach major industrial regions within 48 hours.

Process

How After-sales Works

  • Report & diagnose

    Contact your dedicated engineer, hotline or email. Remote diagnosis reads live machine data.

  • Solution in 4 h

    80%+ of common faults get a troubleshooting plan within 4 hours via remote guidance.

  • On-site in 48 h

    If needed, a local service engineer reaches major industrial regions within 48 hours.

  • Prevent & improve

    Root cause logged to the machine's O&M file; maintenance plan updated to prevent repeats.

Spare parts

Wear Parts
48 Hours Away

Regional warehouses in core markets stock blades, guard plates, crawler belts, filter cartridges and nozzles. Common parts arrive within 48 hours; custom parts reach anywhere in the world within 7 days.

  • Blades 2 500–3 000 h · guard plates 3 000–3 500 h life
  • Rubber crawler belts 8 000–10 000 h
  • Standardised spare lists for every machine
  • Wear part

    Blades & Impellers

    High-chromium per ASTM A532 · ≥58 HRC · 2 500–3 000 h.

  • Wear part

    Guard Plates & Liners

    Chamber protection, cast in-house ·
    3 000–3 500 h life.

  • Wear part

    Control Cages

    Precision-cast for stable blast pattern positioning.

  • Consumable

    Steel Shot & Grit

    S110–S780 shot and G12–G80 grit, bagged or bulk.

The people behind the hotline

Your Service Team

  • Field Service Lead
    Mechanical · 15 yrs
  • Electrical & PLC Engineer
    Controls · 12 yrs
  • Application Engineer
    Process design · 10 yrs
  • Remote Diagnosis Analyst
    Digital OEM · 8 yrs
Client Testimonials

What Our Clients Say.

  • “ Blast wheel fault on a Friday night — the remote team read the current curves and had us back up before the Monday shift. No engineer visit needed. ”
    Maintenance Manager

    Operations Director, Lakeside Resort

    — Bavaria, Germany

  • “ The preventive plan they set up cut our unplanned downtime by more than half in the first year. Spare blades always arrive before we run out. ”
    Plant Director

    Engineering Director, AgroTech Industries

    — Iowa, USA

  • “ Commissioning of the 5 m plate line took nine days including operator training — exactly the schedule promised in the contract. ”
    Project Engineer

    Procurement Manager, EventBuild Ltd

    — Bristol, UK

  • “ Blast wheel fault on a Friday night — the remote team read the current curves and had us back up before the Monday shift. No engineer visit needed. ”
    Maintenance Manager

    Operations Director, Lakeside Resort

    — Bavaria, Germany

  • “ The preventive plan they set up cut our unplanned downtime by more than half in the first year. Spare blades always arrive before we run out. ”
    Plant Director

    Engineering Director, AgroTech Industries

    — Iowa, USA

  • “ Commissioning of the 5 m plate line took nine days including operator training — exactly the schedule promised in the contract. ”
    Project Engineer

    Procurement Manager, EventBuild Ltd

    — Bristol, UK

Start a project
Tell Us About Your Workpiece.
We'll Design Around It.

Send drawings, dimensions and throughput targets.
Our engineers reply with a tailored configuration and quotation.

    Inquiries answered by MR. Li — foreign trade dept.